Placing an Order
We're experiencing an increased amount of orders at the moment. This means we aren't able to offer same day dispatch on our orders right now. We aim to get all orders out the door and on their way to you within lour working days. We hope to get things bock up to the speed we want to be at soon.
Available to order...
In order to offer a larger range and greater convenience, we still include a proportion of products that when selected, will tell yau that they are available.° order, and provide a despatch date estimate. Available to order items ore not stocked directly at Always Riding, but are pulled in from a supplier as required, which will delay despatch whilst we wait for them to arrive with us. If your order includes one of these items, you will have the opportunity an checkout to choose whether we should wait to despatch the whole order as one, ar se. items as they become available.
Standard ...Option• Our preferred ship partners ore DPD, a. Rayal Mail. We are to various destinations across Europe, Scandinavia, the US a. beyond. In certain situations, we might have to upgrade your delivery from an Airmail service to a courier service. For example, if your order is a high value or particularly bulky, it might be more efficienll to Send It with a courier. Please visit the delivery section on checkout to see your personalised ship cost, or view deloiled info on ship prices here. Addhionoldeliwery cuisines. On checkout you can happily specify your delivery address, which .n be different to your billing details. Our advice, if at work, get your order delivered to you there - aur packaging is discreet and 11 will save a visit to your local depot if vas miss it whilst away from the house. Customs charge. When shipping any order internationally, there is always the chance that custom charges nd/or duties will hove to be paid on arrival in your country. Whilst most countries do hove reasonably high thresholds before charging these fees, it is worth mentioning, and is sadly not something we can da anything about Ord...reeking If you have chosen DPD delivery, then your order will be fully traceable until delivery to your door. This service will alsa include emails directly from the delivery company, and offer helpful options such as having your package delivered to a neighbour, held for a period of time (if you oresway far example), or in some cases, even delivery to a new address at your request. Tracked Airmail services allow yau to keep tabs on your package as it makes it's way across the world to you. They aren't able to tell you when it's going to be delivered but yau can watch things unfold on the carrier's tracking page. Airmail shipments are non traceable, and will be delivered as standard postal deliveries. However, for low value items, this is an exceedingly good option because despite not being traceable, the postal service is a very reliable a. secure delivery option Mnal delivery in your country OPD deliveries are always done by DPO - but for AirMail, your order will mast likely be delivered to your doer by your national postal your re go you miss your delivery This is almost impossible with DPD due to their really helpful email and text message service, but if you hove chosen an Airmail service, your order will most likely be held at your local postal office, or the place where you usually go to pick up a missed postal delivery.
APPAREL & ACCESSORIES RETURNS
Any item ordered fram Always Riding con be returned for a refund within 23 days al order receipt. We provide return address details on your packing slip - please make sure to use the phrase 'RETURN TO SENDER - FAILED SALE' an the exterior of the package for returns arriving from outside of Europe. Please se. your item(s) bock to us using a suitable airmail ar caurier service as you see fit. You may wish to use a tracked service far peace of mind, but da bear in miate that we can only accept responsibility once they arrive back to us. Helpful return noun: • Please do not remove tags or labels from on item. Unfortunately if tags are rernaved, we will not he able to accept the return • Retain the packaging that protect. on item, and return it along with the Bern • Items should he unfitted and unworn (apart from an initial try on ar examine) • Steer clear of strong perfumes or deodorants Mot may leave a srentar mark on apparel when trying on I received an incorrect item or my Nom was damaged in trannit On the rare occasion that we ship you an incorrect item or your item arrives damaged, please get in touch with us so that we can resolve the issue as quickly as we con. If your parcel is noticeably amaged in transit' you must sign fataus such otherwise we will not be able to take any responsibility for any damage caused. Resolutions inbath scenarios ore subject to the following conditions, • You must notify us within days of receipt • Goods must be in original packaging (even if they are damaged) • Goods must nat he fitted or used. • Please include a postal receipt
How to send back an unwanted bike or frame.
We really hope that you love your new bike or frame, 'cos what's better than a new bike, (Answer, two new bikes...). But, if you do hove to return it, then please contact us beforehand. You'll have to cover the cast of shipping the return to us, but apart from that, as long as it cames back to us in the some condition we sent it out to yau, then all will be fine. Please note that if you hove taken the bike ar frame out of its box, then it's really important you repack it carefully sa that it comes back to us in the some condition in which we shipped iL If in doubt, contact us for some odvicell Refunds will be processed back to your original method al payment within 30 days of your return arriving bock with us here. They can take up to an additional 4 working days to arrive in your account depending on yaur bank's policies.
Problems with your item(s)
We stand by all of the products we sell at Always Riding, but even with the best will in the world, sometimes issues can occur. From a belligerent zip to a suicidal trouser button, things can al course break. If one al your purchases fails to meet your expectations, perfarms less than admirably, or unexpectedly fails during use, then please contact us to arrange a warranty return. As with all of our returns, they should be accompanied with a returns form. If it is a warranty, the chances ore that you hove already been in touch - but if you hove not got a returns form, just ask. We cannot cover any postage cads associated with returning a, warranty items to us.
All warranties are subject to the following terms,
- We do not warrant against failure or damage due to misuse such as, but not limited, to incorrect installation, poor maintenance, abuse or neglect using the product for something other than its intended purpose, alteration of Me product unless expressly permitted in writing by Bike Republic. Nor does it cover general wear and t.r on tyres, inner tubes, brakes, brake andsear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.
- Corrosion and/or deterioraton caused by material fatigue defined °site natural breakdown of materials that occurs after extended use will not be covered under warranty.
- After the initial 30 day period Always Rlding reserve the right to repair/replace any defective part under warranty.
- Warranty is non transferrable and applies to the original purchaser only.
- Proof of purchase is required with all potental warranty claims.
- Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
- Usage during competitions, events, circuits or activities other than Mose for which the bicycle/component has been conreived will greatly reduce its useful life and is not covered under warranty.
- Costs incurred as a result of loss of use, as well as labour charges for port replacement or changeovers are not overed.
- If near the end of a given warranty period and a repair/replacement is not possible we reserve the right to offer: a. on alMrnative of equal or greaMr value (colour may vary) or La partial refund proportional to the remaining life of Me product.
When we receive the goods, we will carry out a warranty inspection.
If goads ore returned in an 'unhygienic' state, we will not be bole to carry out a warranty inspection and will return the product following payment of postage.
There are a number at different warranty types as follows:
- Warranty claims will now be assessed in house by our team of accredited technicians.
- We will examine your returned item and contact you with the optons available to ou.
- If your claim is found to be warrantable and vre stock it we can repair/replace your iMrn from our awn stack.
- If deemed warrantable and a repair is not possible we will carry out your instructions as per your warranty claim form.
Back to Supplier Warranty
- The manufacturer/supplier may require us to return the Bern hack for a thorough examination before repair or replacement can take place
- If this is the case, we will inform you of approximate turnaround time.
- We will liaise with the supplier a. work hard to keep your claim moAng swiftly towards its conclusion.
- Unless resolved, we will contact you after three week with an update.
Limitation of Liability
- At all times our occeptanre of an order takes plare on despatch of Me order, at which point the purchase contract will be mode and you will be charged for your order.
- All offers are subject to availability and while stocks lost
- All prices ore quoted in pounds sterling Mond include Value Added Tax (VAT) at UK rotes. It may be necessary to adjust prices in the event of on increase in VAT raMs, or as a result of a manufacturer price increase. Customers ore entitled to a full refund if this is not acreptable.
- If any prices are display. inaccurately online we reserve the right to cancel and refund the order without further liability.